Oct. 11, 2017 (GLOBE NEWSWIRE) — HighPoint Global®, the citizen experience companyTM, today announced that three industry professionals have joined the HighPoint team in director positions. Eric Anderson joined as Director of Capture Management, Cynthia Karst as Director of Customer Solutions, and MaryAnn Monroe as Director of Customer Experience.
“We are always looking to bring in talented people who can improve our ability to help our customers provide improved citizen experience,” said Cal Shintani, HighPoint Chief Growth Officer. “Eric, Cindy, and MaryAnn all bring a unique perspective to our work and will help expand our reach in the federal government.”
Eric Anderson is a seasoned business development professional most recently serving as the Director of Business Development Operations at Rigil Corporation and previously as Capture Manager and Program Manager at CACI International. Eric brings his experience in project management and capture management to seek strategic opportunities to drive HighPoint’s growth and diversification within the federal market. Eric is an active participant in the Young AFCEAN organization and is an ACT-IAC Fellow. He a graduate of Lehigh University and earned his Masters Certificate and Six Sigma Black Belt (LSSBB) from Villanova University.
Cynthia Karst brings an outstanding background in organizational behavior for both public and private sector organizations. She most recently served as the Senior Program Manager of Organizational Effectiveness at Raytheon and draws a litany of experience from tours at organizations such as Lockheed Martin, the Department of Housing and Urban Development, and Naval Sea System Command. At HighPoint, Cynthia will be developing and executing strategies to enable government clients to transform the culture of their agency, enabling them to drive innovation and a focus on the citizen into their projects, initiatives, and culture. She is a graduate of William Patterson University in New Jersey, where she also earned her Master of Science in Organizational Behavior Communications.
A pioneer for customer experience (CX) in the public sector, MaryAnn Monroe joins HighPoint with deep experience in implementing CX strategy in the federal government. At General Services Administration (GSA), she developed and executed CX strategy for USA.gov and the Office of Citizen Services and Innovative Technologies, implemented the 600+ member government-wide CX community of practice, and reorganized teams to better align with employee skill sets and customer needs. In her role at HighPoint, MaryAnn will be responsible for developing a customer experience mindset with clients, citizens, and employees by producing innovative ideas and methods to engage them and foster success. MaryAnn is a graduate of the University of Maryland, Baltimore County and a graduate of the Partnership for Public Service Excellence in Government Leadership Program.
About HighPoint Global
As the citizen experience companyTM, HighPoint Global helps government agencies elevate the citizen experienceTM. With training, contact center optimization, IT and quality assurance services, we help the government more effectively communicate with citizens. HighPoint is a privately held company founded in 2006 and headquartered in Indianapolis with offices in Baltimore, Maryland and Reston, Virginia. HighPoint has been recognized by Inc. Magazine Top 500 Fastest Growing Private Companies in America, Forbes Most Promising Companies, and The Washington Technology Magazine Fast 50. For additional information about HighPoint, visit www.highpointglobal.com.